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Is Android Bad for Google’s Brand?

“The public doesn’t trust Google as much as it does Apple. And the Nexus One debacle proves that without a customer service infrastructure, you’re screwed.” So wrote the best music analyst and one of the best bloggers extant, Bob Lefsetz on Lefsetz.com last week. He was making a point about how Apple’s biggest secrets to success lie in the company’s ability to simply deliver the best customer experience of any corporation on the planet. His words as to how Apple got so good: “You’ve got to go back ten years. Actually, just a bit longer, to when Steve Jobs came...

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Support for Obama Pays Off for World's Creepiest Company

  A major Internet company is under investigation by more than 30 state attorneys-general for alleged wiretapping violations. In Europe and now Texas that same company faces anti-trust inquiries on whether it unfairly penalizes its competitors, and its operations face criminal wiretapping inquiries throughout Europe, as well as in Australia and South Korea.Yet, inside the Beltway, it’s business as usual. The Obama Administration plans to award the company a sweetheart, no-bid contract for satellite imagery and access to classified data. After protests, the Administration backtracks, allowing other companies to bid, but still intends to award the contract to the...

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Is Android Only Surging Because Apple Is Letting It?

This weekend, I’ve been catching up on some reading. One post that was of particular interest to me was David Beach’s article from last week about developing for Android. Beach, who is a product manager at eBay Mobile and a co-founder of 12seconds, basically says that the experience sucks for a number of reasons (all of which Google can fix, but will take quite a bit of work and time). But one quote in particular stuck out to me: Android has succeeded despite Google. In fact it’s safe to say that Android is successful for one primary reason. The iPhone...

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What's Up With Today's Colorful Google Logo?

Google's home page sports a colorful -- but mysterious -- new interactive logo this morning. The logo, apparently visible only to browsers in the United States and Britain, shows the word 'Google' made up colorful circles that scatter around your screen when you mouse over them. It's neat, but what is it doing there? Usually Google's custom logos are tied to holidays or historical events in a way that is fairly obvious, and, when users are confused, clicking on the logo triggers a search explaining it. This time, however, clicking on the logo does nothing. There is already a lot...

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‘Don’t be Evil?’ Don’t be Google Bound

Candy from strangers, Kool-Aid from Jim Jones...…ice cream from Google.ConsumerWatchdog.org has launched a viral video against Internet tracking, by lampooning Google's CEO, Eric Schmidt. Schmidt stars as the creepy ice cream salesman offering free "ice cream" (and full body scans) to unsuspecting children. "They should know there's no such thing as free ice cream!" snickers Schmidt. Ironically, the video is being broadcast on Google's own YouTube and on the Jumbotron in New York's Times Square. Video, "Don't be Evil?" at YouTube, 9/2/2010Read more about the ad campaign on CNet.

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